After years of not venturing out to stores on Black Friday, I broke that by going out on November 26. Gerald and I went to Home Depot to purchase a microwave to fit in the space above our kitchen range as the old microwave had conked out after twenty years.
After checking Consumer Reports Gerald had made his choice of a Whirlpool microwave which was advertised in the sale papers. We took the measurements with us and learned that the chosen microwave was not available and would need to be ordered. The "Appliance Specialist" handling the sale scheduled the time for the delivery and installation for December 4 and said that the installer would call us the evening prior to the installation to give us a expected time of arrival. That did not happen. On the morning of December 4, I called to verify the scheduled delivery. I was told that I was sixth on the list with a window of several hours.
When the microwave was delivered the installer told me that it could not be installed because there was a difference of 1 1/4 inches in the length of the new microwave and the space would need to be "modified" and the installers could not accommodate that. The installer said that my husband could "stick in a piece of wood"and then they could install the microwave. I told them that my husband was at work . I told them to take it back if they couldn't install it and I was told they couldn't do that and that I would have to get Home Depot to arrange that. That was when I learned that he worked for G.E., rather than Home Depot. The microwave and packaging was left on the kitchen floor.
After several days of wrangling with Home Depot, with my demanding that Home Depot install the microwave because we'd paid the installation fee, Gerald installed a piece of wood. I called Home Depot, and spoke with four separate personnel, including "assistant managers" attempting to have an appointment for installation. Eric assured me that he would take care of it and that he would call me the next day after scheduling an installation appointment. That did not happen. On December 11, I called Home Depot and learned that the earliest installation would be on December 19.
I told the associate, "I hope you know that I am very unhappy!"
Earlier in the day, I had received an 800-listing, offering for me to participate in a survey about our recent purchase. With the ratings of 1 to 5, my survey reflected nearly all of my responses were "1", which is not favorable
Years ago, I had poor service from Sears and I wrote a blog article complaining and I received a reply to the blog because the Quality Control people found it on google. The outcome was that I received a $50.00 gift card. My brother said that I should just forward the blog to the Home Depot corporate office.
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