My friend told me, "You need a fourteen-year-old grandson." Whenever I have computer issues.
Everyone will find it amusing that I was the "go-to" person when we first began using computers at work. My fellow-management people--all men--were very resistant to the change.
The men could not stand the "techies"--our company's computer guys--because they were, to a man, condescending, patronizing, and supercilious. As the "techies" were also young, their haughty attitudes did not sit well with men old enough to be their fathers.
When the "techies" came to instruct or fix problems, I actually listened, documented, and was able to apply those lessons. Other management people would call me to ask, "What program do we use for...?" "How do I get in to...?" It wasn't that I knew about computers, but only that I remembered and applied the information which I needed for work.
When I saw Jimmy Fallon on Saturday Night Live portray Nick Burns, Your Company's Computer Guy I laughed at how accurate it was and when Nick Burns yelled "Move!" in exasperation of the ignorance of the people, I yelled, "Eric, help!", because Eric was the most arrogant of all the "techies" I dealt with at work.
Even after I retired, guys would call to ask questions and I would answer, "Look in the black notebook I left in my desk, or call Eric!"