Tuesday, December 3, 2013


Did you ever have one of those days, weeks, etc., when everything seems to go wrong? Hey, it's Thanksgiving--count your blessings--right?

Thanksgiving Day; 1:00 PM; time to put Tom in the oven. Flashing light F9 came on the stove. I have had the stove 20 years with nary a complaint. Fortunately, we have a "manual/warranty drawer"; Les checked it out and the instruction was to turn off the power for a short period then return to the power. Les shut off the breaker and after checking several times, the elements in the oven stayed on, glowing fiery red!

I called my brother with the plaintive cry, "Houston, we have a problem," and told him that Gerald could take the turkey, noodles and potatoes to him to cook. I sent detailed instructions regarding the turkey and noodles, but with the potatoes I only sent a large pan, 2 sticks of butter, and a potato masher, with no instructions.

My niece called and said, "I've NEVER mashed potatoes except from a box!" After I gave her some "comforting" words ("WHAT? You've NEVER...? Surely your dad knows how to mash potatoes!") I gave instructions. Les got out 2 Nesco roasters and we fixed the stuffing, sweet potatoes, and corn casserole in those. Oh, NO! What about the rolls? That's my brother's favorite thing. I put away the yeast and went to the store! The only thing resembling a dinner roll were BOLILLOS and croissants ! I grabbed a couple packages and headed back home. Les wrapped them in foil and put them in a Crock Pot to warm.

So, the turkey was delicious, the noodles were the best ever, and Tracey's mashed potatoes were great!


I called the 800 number for Sears repair and I guess my asking the guy, "How's the weather in Mumbai today?" was not a good opening gambit. After a few minutes, he said that there would be a repairman at our house the next day--Black Friday--between the hours of 8:00 AM to 5:00 PM.

After waiting all day, I told Les, "I'm going to double check at 3:00." When I called, I didn't get my Mumbai native, but another representative said it would be DECEMBER 20th for the repairman. I didn't "screak"--I SCREAMED--"This is patently ridiculous!" (Yes, I actually said "patently"!) The representative said she would continue checking.

While she was checking, Gerald came downstairs and said that he'd received an e-mail showing that it would be December 30 (yes, December thirtieth!) for the repairman to come!

I hung up the phone and called the local Sears store and I was given the name of a local guy; he came in thirty minutes and although he had to order a part, he switched off the oven which allows us to use the burners and microwave and when he receives the part he'll repair the oven!

I called to cancel the appointment with the 800-number people, and I was actually asked WHY I was cancelling the appointment!

Les says the moral of this story is not to piss off a guy from Mumbai!


Anonymous said...

I just found out "Mumbai" is what used to be "Bombay"--when did they change it? LOL ML

SearsCare said...

Sue's News,
I saw your post today and wanted to reach out to you to offer our assistance. My name is Liz and I am a member of the Sears Cares Escalations team. We are sorry for the troubles you have encountered with your oven. We can truly understand your disappointment and see we have fallen short of your repair expectations. We would appreciate the opportunity to discuss your experience and address your concerns. At your earliest convenience please send the following information – contact #, the name and phone # used at time of purchase, as well as the screen name that I have assigned to reference your post (sue's news), to Again, we apologize for the inconvenience we have caused you and look forward to speaking with you.

Thank you,

Liz R
Social Media Moderator
Sears Social Media Support