Sunday, January 17, 2016


Recently a friend asked, "Have you noticed the use of the word GUEST rather than CUSTOMER in stores and restaurants?" I said that I had not noticed.

But, last week, having had the pleasure of dining out three times and doing lots of shopping, I was struck by the fact that the word "guest" was used at all the restaurants we patronized.

In two department stores,  I noticed that what was formerly called the "customer service desk" is now named "guest services".

Despite what the Grammarphobia (see here) article states, if I am paying for a service then I do NOT think I'm a guest!

1 comment:

Anonymous said...

I'm a customer, NOT their freaking "guest"! ML